Privacy Policy

# CheckGen Legal Pages

checkgen.com.au | Last updated: April 2026 | ABN: [XX XXX XXX XXX]

## Pages Included

| Page | Status | Trigger |

|---|---|---|

| Privacy Policy | Required | Privacy Act 1988 + Stripe DPA |

| Terms & Conditions | Required | Stripe payments = e-commerce under ACL |

| Booking & Cancellation Policy | Strongly recommended | Calendar invites + appointment scheduling |

***

# PRIVACY POLICY

Last updated: April 2026 | Effective immediately

## 1. About This Policy

CheckGen ("we", "us", "our") is committed to protecting the privacy of all individuals who use our website and services. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs).

By accessing checkgen.com.au or using our services — including making a payment or booking an appointment — you consent to the practices described in this policy.

## 2. Who We Are

- Business name: [Your Legal Business Name]

- ABN: [XX XXX XXX XXX]

- Registered address: [Street Address, City, State, Postcode, Australia]

- Email: [your@email.com]

- Website: checkgen.com.au

## 3. What Personal Information We Collect

### Identity & Contact Information

- Full name

- Email address

- Phone number

- Billing address

### Account Information

- Username and password (if you create an account)

- Account preferences and settings

### Technical Information

- IP address and approximate location

- Browser type and version

- Pages visited and time spent on site

- Referring URLs and device identifiers

## 4. Payment Data (Stripe)

All payments on CheckGen are processed by Stripe, Inc., a third-party payment processor. We do not store, see, or have access to your full card number, CVV, or banking credentials on our servers.

When you make a payment, Stripe collects and processes:

- Credit or debit card details (number, expiry, CVV — handled entirely by Stripe)

- Billing name and address

- Transaction amount and date

- Payment confirmation tokens (which we store for order records)

Stripe operates its own privacy policy, available at [stripe.com/au/privacy](https://stripe.com/au/privacy). By making a payment, you also agree to Stripe's terms. Stripe stores payment data on servers located in the United States and processes it in accordance with applicable data protection laws.

We retain payment confirmation records (invoice number, amount, date) for up to 7 years to comply with Australian tax and accounting obligations.

## 5. Calendar & Booking Data

When you book an appointment or generate a calendar invite through CheckGen, we collect and process:

- Your name and email address (to send the calendar invite)

- Appointment date, time, and duration

- Any notes or details you provide about the appointment

- Calendar provider tokens (if you connect Google Calendar or Apple Calendar via OAuth)

If you connect a third-party calendar (Google, Apple, Microsoft), we access only the minimum required permissions to create and manage events on your behalf. We do not read or store the contents of other events in your calendar. You can revoke calendar access at any time from your calendar provider's settings page.

Calendar booking data is retained for [X months/years] after the appointment date, after which it is securely deleted. You may request earlier deletion by contacting us.

## 6. How We Collect Information

- Directly from you — when you register, book, pay, or contact us

- Automatically — via cookies, server logs, and analytics tools when you use our website

- From third parties — such as Stripe (payment confirmations) or calendar providers (booking confirmations)

## 7. Why We Collect It (Purposes)

We collect and use your personal information to:

- Provide and operate our services

- Process payments and issue receipts

- Create and manage calendar bookings and appointment reminders

- Respond to enquiries and provide customer support

- Send transactional emails (booking confirmations, receipts, reminders)

- Improve our website and services

- Comply with legal and regulatory obligations (e.g., tax records)

- Detect and prevent fraud

We will only send marketing communications with your explicit consent. You may opt out at any time by clicking "unsubscribe" in any email or by contacting us directly.

## 8. Disclosure to Third Parties

We do not sell your personal information. We may share it with the following categories of third parties:

- Stripe, Inc. — payment processing

- Calendar providers (Google, Apple, Microsoft) — for generating and syncing calendar invites, only where you have explicitly connected your calendar

- Website hosting and infrastructure providers — who store and serve our website data under confidentiality obligations

- Analytics providers (e.g., Google Analytics) — to understand how the site is used, using anonymised or pseudonymised data where possible

- Email service providers — to send booking confirmations and receipts

- Legal and regulatory authorities — where required by law or a valid court order

All third parties we engage are required to handle your data in accordance with applicable privacy laws.

## 9. Overseas Data Transfers

Some of our third-party service providers are located or store data outside of Australia, including:

- Stripe — United States (AWS infrastructure)

- Google — United States and other jurisdictions

- [Other providers] — [Location]

Before disclosing your personal information to overseas recipients, we take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles. By using our services, you consent to the transfer of your information to these overseas recipients.

## 10. Data Storage & Security

We store your personal information on secure servers with access controls and industry-standard encryption. We take reasonable technical and organisational measures to protect your data from misuse, interference, loss, or unauthorised access.

We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by law, then securely delete or de-identify it.

## 11. Your Rights

Under the Australian Privacy Principles, you have the right to:

- Access the personal information we hold about you

- Correct inaccurate or out-of-date information

- Request deletion of your personal information (subject to legal retention obligations)

- Opt out of direct marketing communications at any time

- Complain about how we have handled your information

To exercise any of these rights, please contact us at [your@email.com]. We will respond within 30 days.

## 12. Cookies & Tracking

Our website uses cookies and similar tracking technologies including:

- Essential cookies — required for the website to function (e.g., session management, security)

- Analytics cookies — used to understand how visitors use our site (e.g., Google Analytics)

- Payment cookies — set by Stripe to enable secure payment processing

You may disable cookies via your browser settings, though this may affect the functionality of our services.

## 13. Children's Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.

## 14. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of our services after changes constitutes your acceptance of the updated policy.

## 15. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first at [your@email.com]. We will respond within 30 days with our proposed resolution.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

- Website: [www.oaic.gov.au](https://www.oaic.gov.au)

- Phone: 1300 363 992

- Post: GPO Box 5218, Sydney NSW 2001

## 16. Contact Us

[Your Business Name]

ABN: [XX XXX XXX XXX]

[Address]

Email: [your@email.com]

Phone: [Your Phone Number]