TERMS & CONDITIONS

Last updated: April 2026 | Governed by the laws of New South Wales, Australia

## 1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of checkgen.com.au and services provided by [Your Business Name] ABN [XX XXX XXX XXX] ("CheckGen", "we", "us", "our").

By accessing our website, making a payment, or booking an appointment, you agree to be bound by these Terms. If you do not agree, you must cease using our website and services immediately.

## 2. Our Services

CheckGen provides [brief description of your service, e.g., "background check generation and appointment scheduling services"]. We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice.

## 3. User Accounts

To access certain features of CheckGen, you may need to create an account. You agree to:

- Provide accurate, current, and complete information when registering

- Keep your password secure and confidential

- Notify us immediately of any unauthorised access to your account

- Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or harmful behaviour.

## 4. Payments

All payments are processed securely through Stripe, Inc. By making a payment on CheckGen, you also agree to Stripe's [Terms of Service](https://stripe.com/au/legal) and [Privacy Policy](https://stripe.com/au/privacy).

### Pricing

- All prices displayed are in Australian Dollars (AUD) and inclusive of GST where applicable

- We reserve the right to change our pricing at any time; changes will not affect existing confirmed orders

### Failed Payments

- If a payment fails, access to services may be suspended until payment is received

- You are responsible for ensuring your payment method has sufficient funds

### Chargebacks

- Initiating a chargeback without first contacting us to resolve the dispute may result in account suspension

## 5. Refunds & Consumer Guarantees

Nothing in these Terms limits or excludes your rights under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

### Our Refund Policy

- Refund requests must be made within [X days] of purchase

- Refunds are not available for services already delivered unless there is a major failure under the ACL

- To request a refund, contact us at [your@email.com] with your order details

- Approved refunds will be credited to your original payment method within 5–10 business days

## 6. Bookings & Appointments

When you use CheckGen to book an appointment or generate a calendar invite, you agree to our Booking & Cancellation Policy (see below), which is incorporated into these Terms by reference.

## 7. Acceptable Use

You agree not to use CheckGen to:

- Violate any applicable law or regulation

- Engage in fraud, impersonation, or misrepresentation

- Upload malicious code, viruses, or harmful content

- Scrape, data-mine, or reverse-engineer our services without permission

- Attempt to gain unauthorised access to our systems or other users' accounts

- Use the service for purposes that compete directly with CheckGen without our written consent

## 8. Intellectual Property

All content on checkgen.com.au — including text, graphics, logos, software, and reports generated by our service — is owned by or licensed to CheckGen and is protected by Australian and international intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent. Reports generated for your individual use are licensed to you for personal or business use only and may not be resold.

## 9. Limitation of Liability

To the maximum extent permitted by Australian law, CheckGen and its officers, employees, and agents are not liable for any indirect, incidental, special, or consequential loss or damage arising from your use of our services, including but not limited to loss of data, loss of revenue, or business interruption.

Our total liability to you for any claim shall not exceed the amount you paid to us in the 12 months preceding the claim.

Nothing in these Terms excludes liability that cannot be excluded under Australian Consumer Law.

## 10. Third-Party Links & Services

Our website may contain links to third-party websites or integrate with third-party services (such as Stripe or Google Calendar). These operate under their own terms and privacy policies. We are not responsible for the content, practices, or reliability of any third-party service.

## 11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales. For consumers, nothing in this clause limits your right to bring a claim in the jurisdiction where you reside.

## 12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by updating the "Last updated" date above. Continued use of the service after changes constitutes your acceptance.

## 13. Contact

[Your Business Name] | ABN [XX XXX XXX XXX]

Email: [your@email.com]

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